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Generating a $9 Million Refresh

The customer, a leading financial services company based in the United States, lacked visibility into the risks that their network could introduce to their critical business units.

They challenged their Network Service Provider to formulate a plan to gain a detailed understanding and remediate any risk.

Success Story

A long hallway with server racks on both sides, illuminated by yellow lights, in a data center.

"The customer would ask how have you added value? Now I use Hublsoft to show one of the 700 examples of what our engineering team has done!

This was what got us a massive $9 million services refresh!"

Service Delivery Lead - Network Service Provider

The Goals

  • Understand the level of risk their existing network poses to critical business units.

  • Gain clarity around the health and future readiness of core infrastructure.

  • Avoid disruption to high-value operations such as Electronic Banking and Treasury.

  • Enable the account team to proactively demonstrate value and insight to the customer.

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The Solution

In partnership with the service provider’s account team, Hublsoft mapped out the end customer’s business units and segmented network. This allowed for a clear analysis of infrastructure health and exposed a key risk: a vital data centre interconnect was approaching legacy status within two years.

This interconnect supported critical operations across three revenue-sensitive data centres. Using this insight, the account team built and presented a comprehensive device refresh plan—entirely within the Hublsoft platform—displaying clear, proactive action and highlighting the benefits to the customer.

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The Outcomes

  • Secured a $9 million services refresh.

  • Identified and remediated a critical infrastructure risk.

  • Increased trust and engagement with the end customer.

  • Opened the door to additional value-led services, including a Network Regulatory Assessment.

  • Enabled the account team to confidently demonstrate their value using tangible, data-driven insights.

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