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Creating a Multi-Year $127Million Partnership

A global airline was facing mounting pressure from an ageing network infrastructure, limited visibility, and increasing operational risk.

With the contracted renewal approaching, the Service Provider needed to rectify the situation fast, or risk losing the customer entirely. That’s when they partnered with Hublsoft.

Success Story

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"Hublsoft is a real game changer!

We are definitely on to something truly impactful to our customers’ business, and I am excited about where we go next!"

Delivery Executive, Global Technology Service Provider

The Goals

  • Establish full visibility of the airline’s infrastructure, broken down by location.

  • Identify ageing and unsupported components before they cause disruption.

  • Create a proactive, data-driven approach to mitigate risk and reduce vulnerabilities.

  • Strengthen the customer relationship ahead of a critical contract renewal.

  • Enable collaboration across technical and business stakeholders.

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The Solution

With Hublsoft Decision AI and the support of Hublsoft’s Customer Success Team, the Service Provider rebuilt the customer relationship from the ground up. They began by defining the airline’s key business outcomes and mapped these priorities into the platform.

Once the relevant data was ingested, HublAI generated custom insights, highlighting risk areas, upgrade priorities, and displayed the predicted commercial impact of each action. Armed with this intelligence, the team presented a clear, proactive upgrade plan tailored to the Airline’s key locations. Hublsoft quickly became a vital tool, used daily to explore, decide, and drive joint success between the teams within the Airline and the Service Provider.

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The Outcomes

  • Secured a $127 million, 5-year contract renewal.

  • Launched new upgrade projects that deliver $9+ million annual savings to the Airline and created new revenue streams for the Service Provider.

  • Re-established trust and daily engagement with over 25+ stakeholders across the Airline.

    Hublsoft is now embedded within this account and plays a critical role in the way the account is run and how decisions are made.

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A man sitting at a desk in an airport, working on a laptop, with large windows showing parked cars outside.


Read the Full Story

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Rescuing a Lost Account and Securing the Renewal.

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